Refund Policy
We want our payment policies to be clear and straightforward. This page explains when eligible direct Little Hero payments may be considered for a refund and how recurring Mission Partner cancellations work.
Last updated: August 10, 2026
1. Overview
This Refund Policy applies to eligible payments made directly to Little Hero Studios LLC through Little Hero-operated payment experiences.
At this time, eligible direct payments may include one-time Support the Mission contributions and recurring Mission Partner payments processed through Stripe.
Purchases completed through independent third-party platforms are governed by the refund and return policies of those platforms.
2. Refund Request Period
Requests for a refund of an eligible direct Little Hero payment should be submitted within 30 days of the original payment date.
Refund requests received after the 30-day request period generally will not be eligible for a refund, except where a refund or other remedy is required by applicable law.
Submitting a request within the 30-day period does not automatically guarantee approval. Each eligible request may be reviewed based on the circumstances of the transaction.
3. One-Time Support the Mission Payments
One-time Support the Mission payments help Little Hero continue developing books, resources, family experiences, technology, and other mission-related work.
If you believe a one-time payment was made in error or you otherwise need assistance with a recent contribution, contact Little Hero within the 30-day request period.
We may request reasonable information needed to locate and verify the transaction before processing a refund request.
4. Mission Partner Membership Payments
Mission Partner memberships are recurring support arrangements that continue until canceled.
If you need to request a refund for a recent Mission Partner payment, please contact Little Hero within 30 days of that payment date.
A request involving one monthly payment does not automatically cancel future recurring payments. Subscription cancellation should be completed separately through the available membership-management process.
5. Canceling a Mission Partner Membership
Mission Partners may cancel recurring support through the Stripe Customer Portal or another cancellation method Little Hero makes available.
When cancellation is scheduled for the end of the current billing period, the membership remains active until that period ends and future recurring charges stop once the cancellation becomes effective.
Canceling future recurring payments does not automatically refund a payment that has already been processed.
If you also want Little Hero to review a recently processed payment for a possible refund, submit that request separately within the applicable 30-day request period.
6. Duplicate or Incorrect Payments
If you believe you were charged more than once for the same intended transaction, were charged an incorrect amount, or experienced another apparent billing error, please contact Little Hero as soon as reasonably possible.
We will review the available transaction information and work with our payment processor when appropriate.
7. Unrecognized or Potentially Unauthorized Charges
If you do not recognize a Little Hero charge, we encourage you to contact us promptly so that we can help identify the transaction.
If you believe a payment method was used without authorization, you may also need to contact your financial institution or card issuer.
8. Amazon and Other Third-Party Purchases
Books, physical products, merchandise, or other items purchased directly through Amazon or another independent third-party platform are not refunded by Little Hero through Stripe.
Those purchases are subject to the applicable seller or platform's refund, return, exchange, fulfillment, and customer-service policies.
Please use the customer-service process provided by the platform through which the purchase was completed.
9. Future Direct Products or Digital Resources
Little Hero may introduce additional products, downloads, digital resources, memberships, or services that are purchased directly from Little Hero.
A specific product or service may have additional refund or cancellation terms disclosed at or before checkout.
Where product-specific terms differ from this general policy, the terms disclosed for that specific purchase will apply to the extent permitted by law.
10. How to Request a Refund
To request review of an eligible direct Little Hero payment, contact us at:
Please include enough information for us to identify the transaction, such as the email address associated with the payment, the approximate payment date, and the amount.
For your security, do not email full payment card numbers or other unnecessary sensitive financial information.
11. Approved Refunds
If a refund is approved, Little Hero will generally initiate the refund through the payment processor used for the original transaction.
After a refund is initiated, the time required for the funds to appear on your account may depend on the payment processor, card network, bank, or financial institution.
12. Refund Fees
Little Hero does not charge a separate customer fee simply for submitting an eligible refund request.
13. Related Policies
This Refund Policy should be read together with our Terms of Service and Privacy Policy .
14. Changes to This Refund Policy
Little Hero may update this Refund Policy as our payment options, products, memberships, or legal requirements change.
Updates will be posted on this page with a revised "Last updated" date.
15. Contact Little Hero
If you have a question about a direct Little Hero payment, refund request, or Mission Partner billing issue, contact: